Unless Stated, all of our products listed are priced in NZD.
Returns and refunds
Subject to any rights you may have as a consumer under any statute, the following terms apply to the return of Products.
Subject to your statutory rights, including under any applicable consumer law, if you change your mind about the Products, we will only accept a return if you lodge a return through the returns sections of our website within 21 days of the date your order was dispatched to you. Subject to these Terms and Conditions, we will then issue you with a Voucher for the value of the Products.
Subject to your statutory rights, including under any applicable consumer law, if the Products were damaged, defective or faulty at the time of delivery to you, we will replace the Products, or refund your credit card account with a full refund (excluding credit card fees).
If you receive a Product from us that is different to the one you ordered, we will (at our option) replace the incorrect Product with the correct Product, or refund your credit card account with a full refund (excluding credit card fees).
Subject to your statutory rights, including under any applicable consumer law, if you wish to return a Product in accordance with clauses 27 to 30 above, please notify us within 21 days of the Products being dispatched from our warehouse. You should contact us through the My Returns section of the website and give details of why you wish to return the Product. We will then issue you with a Return Authorisation Number (RAN).
You must pay all costs of returning Products to us, however, if we accept the return of damaged or faulty Products, or where we delivered incorrect Products we will provide you with details on how to go about returning the items to us using our paid courier service. In the event that this service is not used, NZ Sale will not be liable for any costs involved in returning the goods to us.
All Products returned must be in their original condition and packaging, with tags still attached (except for defective or faulty Products) along with any accompanying accessories and documentation.
We will not issue a refund or Voucher before the Products are received by us. If you have any problems regarding your Order or a refund, you may contact us through the Contact section of the website (citing your Return Authorisation Number).